Managed the MultiLine Help Center

Wrote blogs using SEO techniques

Collaborated with product managers on positioning and messaging

Created sales enablement materials

Assisted with planning marketing events

Collaborated with the Fiber Education Team to maintain the Customer Service Knowledge Base for Google Fiber

Scoped change impacts across documentation types.

Participated in a complete revamping of the organization of our reusable content.

Bootstrapped the new Sales knowledge base with materials from the CSR knowledge base.

Used SEO techniques to optimize retrieval of information for techs on the job.

Managed, edited, and created new installation manuals using InDesign and spare part sheets using Adobe Illustrator for the entire offering of plumbing fixtures and accessories at TOTO USA.

Interviewed Product Engineers and Tech Support, participated in installation demonstrations, and reviewed existing documentation to gather information to write new installation manuals and spare part sheets with minimal oversight.

Completed projects on schedule according to the Design Review (DR) and Modification Design Review (MDR) processes.

Collaborated with the Documentation Specialist and Development Engineering team to complete edits to manuals and spare part sheets according to Engineering Change Notices (ECNs).

Updated information for spare part sheets for China team in their Microsoft Access database.

Created a Development Engineering Style Guide to ensure that documents were consistent in style, terminology, and layout.

Worked on a team creating offline help documentation and material for workshops that taught SPSU faculty how to transition their online and face to face courses to the Desire2Learn LMS system.

Helped with the development of a new Teaching Academy for Distance Learning course that provided "online teaching concepts, pedagogy, tools training [including GeorgiaVIEW Desire2Learn (D2L), Wimba, Respondus, Turnitin, Ensemble, etc.] and individualized assistance with course development/revision".