Product Marketing Specialist

Managed the MultiLine Help Center and Sales Enablement Portal; created software documentation, digital marketing, and sales enablement materials. Led cross-functional Product Marketing calls between project managers and sales, marketing, and CSM leaders.

Technical Writer

Created and maintained articles for the Google Fiber’s CSM Knowledge Base which call center agents used to troubleshoot customers' internet connection or billing issues.

Technical Writer

Created and managed installation manuals and spare part sheets for TOTO USA’s complete product line using Adobe InDesign and Illustrator, working independently through the MDR process to gather technical information through engineer interviews and product demonstrations. Developed a company style guide, maintained spare parts data in Microsoft Access database, and consistently delivered projects on schedule while collaborating with cross-functional teams to implement engineering changes across all documentation.

Instructional Designer

Worked on a team creating offline help documentation and material for workshops that taught SPSU faculty how to transition their online and face to face courses to the Desire2Learn LMS system. Helped with the development of a new Teaching Academy for Distance Learning course that provided "online teaching concepts, pedagogy, tools training [including GeorgiaVIEW Desire2Learn (D2L), Wimba, Respondus, Turnitin, Ensemble, etc.] and individualized assistance with course development/revision".

Bachelor of Science in Technical Communication with Concentration in Information Design

The polytechnic experience provided me, in addition to practical communications courses for writing and content creation in a variety of business contexts, to courses in computer programming, engineering, and higher level mathematics. Extra curricular activities included Sting Newspaper, running a special interest club, and circus arts.

Highschool diploma

The magnet school experience provided me with opportunities to take AP classes in science and history, higher level mathematics, research, computer science, and networking classes. Extra curricular activities included Marching Band, Clog Dance, Swim Team, and Math Team.

Neural Networks and Deep Learning and Coursera

I took this online course to equip myself with the knowledge of how neural networks and deep learning software works.

Product Marketing Certified Core

I took this online course to equip myself with the knowledge of how to perform the Product Marketing role in an organization.

Foundations of Cybersecurity

I took this course to prove competencies in cybersecurity to enhance my ability to work with cybersecurity teams.

Introduction to Networking

I took this course to prove competencies in networking to enhance my ability to work with networking teams.

Technical Writer

Developing documentation for YAML datastore.

Presenter

Presented PAPRA project at DEFCON.

Developer

Developed the 3D-printed magnetic release for USB-A.

Developer

Created Pen Plotter Documentation for the D3D Universal.